RMA Request

RMA Policies:

  1. For warranty detail, please refer to Terms and Conditions of Sale;
  2. Prior to any return, customers must obtain an RMA number from our Technician by submitting a properly filled out RMA Request Form;
  3. All RMA numbers are valid for 15 calendar days from the date of issuance;
  4. Any return without a valid RMA number conspicuously displayed on the outside of the shipment will be rejected;
  5. VNS does not accept COD shipment; all RMA returns should be pre-paid by customers;
  6. RMA number is strictly for reference use only; it does not guarantee warranty service upon receipt;
  7. Customer is not allowed to take debits for products returned;
  8. VNS will not accept, service or be held responsible for any returned product which has been subjected to improper handling resulting from customer’s abuse or negligence;
  9. 20% restocking fee will apply to returns with missing parts, visible signs of usage or other cosmetic damages.